Hotel Policies & FAQ
Hotel Policies
Cancellation Policy
Cancellations are accepted without penalty up to 3 days before 4 PM on the day of arrival. Cancellations with the 3-day cancellation policy will be charged the first night's room and tax. No refunds. Please be aware attempting to modify a reservation within the 3-day cancellation period will be considered a cancellation. Please note, however, that there may be stricter cancellation rules related to: group rates, special promotions, or city events. Please refer to your reservation details or call the hotel with any cancellation-related questions.
Changes to reservations are considered cancellations and re-bookings,
Cancellations are accepted without penalty up to 3 days before 4:00 pm from day of arrival. Cancellations or reservation modifications within the 3 day cancellation policy are subject to first night’s room and tax.
Guarantee Policy
All reservations must be guaranteed by a valid credit card at check-in. Reservations will be held for 12 hours after scheduled arrival time.
Additional Charges
- Children under 17: free with an accompanied adult (complimentary crib or rollaway bed available based on availability)
- More than 2 adults: $40 per extra adult per night
- Late Checkout: $150 for up to 2 hours based on availability
- Valet Parking: $44 per night
- Smoking Penalty: $500 will be assessed
- Damage to the room requiring specialty cleaning/repairs will incur a $500 fee
- All reservations are subject to a credit card authorization hold for room, tax, and incidental charges
Pet Policy
The Spectator Hotel does not allow pets.
Frequently Asked Questions
What time is check-in and check-out?
Check-in time is at 4 PM and check out time is 12 PM. If a late checkout is requested, there may be an additional fee, and this is based on availability.
Can I request and early check-in?
Early check-in will be extended with no extra fee when available. Please feel free to reach out to the butler team with your estimated time of arrival and departure so we may best be able to serve you.
Do you offer parking?
Valet parking is available for hotel guests with in-n-out service as needed. The cost of valet service is $44 per night for regular vehicles and $54 per night for Electric vehicles. Electric vehicle charging space is limited, and based on availability for Tesla and other universal electric chargers. As you first arrive at the hotel, please enter the valet lane on our State Street entrance for prompt service. We unfortunately cannot park oversized vehicles, including RVs or larger than normal SUVs or trucks. Please contact the concierge in advance if you are planning on bringing more than 1 vehicle per guest room, as our parking space is limited and we may not be able to accommodate an extra vehicle. An extra vehicle will incur an additional fee.
The Spectator does not offer self-parking for its guests but should you opt to park on your own, there is a public parking garage on the corner of Cumberland Street and Church Street. This would be paid separately from the hotel.
Do you need a car to get around Downtown Charleston?
A car is not required when you are in the downtown area. Our location is only a 10 to 15 minute walk from some of Charleston's finest restaurants. Uber and Lyft may be suggested for getting to the upper end of the peninsula or King Street.
What is the Spectator Hotel's Smoking Policy?
The Spectator Hotel is a smoke-free establishment. Smoking in a designated non-smoking area is subject to fine.
Do you offer a shuttle service from the airport?
The Spectator Hotel does not offer a complimentary shuttle service from the airport. We can arrange for a third-party private care service for pick-up, drop-off, or basic taxi needs while you are in Charleston. Prices vary, please call for an exact quote.
Can we reserve bikes?
The Spectator Hotel offers complimentary bike rentals that cannot be reserved or guaranteed in advance. They are meant for riding around the downtown peninsula, based on a first come, first served basis, and come with bike locks and helmets.
What time does The Bar open?
The Bar is open daily at 3 PM to the public. Any time after 10 AM, we can pour beer, wine, champagne or a basic mixed drink (excluding our signature cocktails) for in-house guests. Our signature cocktails are available during The Bar's regular operating hours.
Can I build my own package?
Yes, you are able to mix and match any items offered in our packages and create your own Charleston experience! Please call the front desk to build your own package. Prices vary.
Do you have any two-bedroom suites or private suites?
The Spectator Hotel does not offer suites with private bedrooms. All suites are studio style and do not offer a barrier between the sitting area and bedding area.
Does The Spectator Hotel have an on-site restaurant?
The hotel does not have an on-site restaurant. However, the hotel does have a craft cocktail bar and lounge, The Bar at The Spectator, which serves light bar food bites, and a variety of beer, wine, and cocktails. It is opened daily from 3 - PM Sunday through Thursday, and 3 - 11 PM on Fridays and Saturdays. Additionally, there are dozens of restaurants within walking distance for your enjoyment.
Do you offer in-room dining?
The Spectator hotel offers a limited in-room dining menu, served from and inspired by our Bar. Our butler staff will deliver to your guest room from 3 - 9 PM daily. Additionally, the butler team is able to pick up food from local restaurants within a two block radius of the hotel and deliver it to your room should you wish to dine in. This will incur a 20% convenience fee.
Does The Spectator Hotel have a fitness studio?
Yes – the hotel has access to a fitness studio, equipped with two Peloton bikes, elliptical, treadmill, free weights, and other fitness equipment. This is available to guests from 5 AM to 9 PM daily, and located at our sister property, French Quarter Inn, which is a 1 minute walk from the hotel.
Does The Spectator have a pool?
The hotel does not have a pool.
Does the hotel have WiFi?
Yes – the entire hotel offers complimentary WiFi for guests of the hotel.
Are you an adults-only hotel?
No, our hotel is kid-friendly! However, we do require all reservations to be booked by guests 21 years of age or older. A guardian is also required for all guests staying at The Spectator Hotel under the age of 21.
Do you sell gift certificates?
Yes we do! Please reach out to our front desk/concierge team directly at info@thespectatorhotel.com for more details.